Gautier & Associates LLC

These Terms and Conditions apply to the purchase, setup, configuration, and implementation of AI Voice Assistant, CRM, automation, calendar, workflow, and related business technology services provided by Gautier & Associates LLC.

By purchasing this service, submitting payment, or authorizing Gautier & Associates LLC to begin implementation, the Client acknowledges and agrees to the following terms.

1. Nature of the Service
Gautier & Associates LLC provides professional setup, configuration, implementation, and consulting services involving third-party business technology platforms.
Depending on the selected package, services may include:

• AI Voice Assistant configuration

• Knowledge Base setup

• Customer-information capture

• Lead qualification

• CRM contact configuration

• Calendar and appointment setup

• Basic workflows and automations

• Forms or lead-capture configuration

• SMS or email workflow configuration

• Testing and launch assistance

• Basic system handoff or orientation
  
   

Only services specifically included in the purchased package or written proposal are included.
Additional integrations, advanced workflows, custom development, additional AI agents, extensive CRM architecture, advertising services, website development, or other services are billed separately unless expressly included in writing.

2. Third-Party Platform Requirement
The Client is responsible for obtaining and maintaining any required third-party platform account, including the appropriate HighLevel subscription when applicable.
The Client retains ownership and control of their own HighLevel or other third-party platform account.
The Client must provide Gautier & Associates LLC with the access level reasonably necessary to perform the agreed implementation.
Whenever possible, authorized user or administrator access should be provided rather than sharing personal account passwords.
Gautier & Associates LLC is not the owner or operator of HighLevel and does not control its pricing, features, availability, policies, limitations, or future changes.

3. Third-Party Costs
Unless expressly stated otherwise in writing, the implementation fee does not include:

• HighLevel subscription fees

• AI usage fees

• Telephone or toll-free number charges

• Call-minute charges

• SMS or MMS charges

• Email usage charges

• Third-party integrations

• Premium software

• Domain or hosting costs

• Advertising budgets

• Payment-processing fees

• Other third-party platform or usage charges

These expenses remain the responsibility of the Client.

4. AI Voice Assistant Limitations
Artificial intelligence systems are designed to assist with business communications and automation but are not guaranteed to respond perfectly in every situation.
AI systems may occasionally:

• Misunderstand speech

• Misinterpret accents or background noise

• Mishear names, email addresses, or numbers

• Provide an incomplete response

• Require human escalation

• Experience limitations caused by platform functionality

• Experience interruptions or reduced performance

• Require periodic updates to prompts or Knowledge Base information
   

Gautier & Associates LLC will configure the system according to the agreed scope and reasonable best practices but does not guarantee perfect recognition, accuracy, uninterrupted operation, or a specific conversational outcome. The Client remains responsible for determining when human review or intervention is appropriate.

5. No Guarantee of Business Results
Gautier & Associates LLC does not guarantee:

• Increased revenue

• Increased sales

• A specific number of leads

• Appointment volume

• Conversion rates

• Cost savings

• Advertising performance

• Customer satisfaction levels

• Search rankings

• Specific return on investment
   

Business outcomes depend on numerous factors outside the control of Gautier & Associates LLC.
The service is provided as a technology, implementation, and business-support solution rather than as a guarantee of financial results.

6. Client Information and Knowledge Base
The Client is responsible for providing accurate, current, and legally appropriate information regarding their business, including services, pricing, policies, operating hours, appointment rules, frequently asked questions, disclaimers, and other information used to configure the AI system. Gautier & Associates LLC may rely on the information supplied by the Client. The Client is responsible for reviewing and approving the information used by the AI assistant before public launch. Gautier & Associates LLC is not responsible for damages resulting from incorrect, incomplete, outdated, misleading, or unlawful information supplied or approved by the Client.

7. Client Responsibilities
The Client agrees to:

• Maintain active required platform subscriptions

• Provide necessary account access

• Provide requested business information in a timely manner

• Review and approve configuration materials

• Test the system when requested

• Maintain accurate business information

• Inform Gautier & Associates LLC of material changes

• Comply with applicable laws and industry regulations

• Use the system only for lawful business purposes
   

Implementation timelines may be delayed if the Client does not provide required information, approvals, account access, or other necessary materials.

8. Telephone, SMS, and Communication Compliance
The Client is responsible for ensuring that their use of telephone, SMS, email, automated communication, and marketing systems complies with applicable laws, regulations, carrier rules, platform policies, consent requirements, and industry-specific restrictions. Where SMS or automated messaging is used, appropriate consumer consent and opt-out mechanisms must be maintained. The Client must not use the system for unlawful spam, deceptive communications, harassment, prohibited marketing, or unauthorized contact. Gautier & Associates LLC may refuse or suspend implementation of workflows that appear to violate applicable requirements or platform policies.

9. Regulated or Sensitive Businesses
Businesses operating in regulated industries may require additional review, disclosures, approvals, or specialized configuration.
Gautier & Associates LLC does not provide legal, regulatory, medical, financial, tax, or compliance advice through this implementation service.
The Client is responsible for obtaining appropriate professional advice regarding the use of AI and automated communications within their industry.

10. Payment and Start of Work
Payment terms will be stated on the applicable package, invoice, checkout page, or written proposal.
Work begins after:

1. Required payment has been received,

2. Necessary account access has been provided, and

3. Required onboarding information has been received.

Promotional or introductory pricing applies only to the scope expressly described in the corresponding offer.

11. Setup Fees
Implementation and setup fees compensate Gautier & Associates LLC for professional time, configuration, development, consultation, testing, and related work. Once implementation work has begun, setup fees are generally non-refundable except where otherwise required by law or expressly agreed in writing.
If a Client cancels before work begins, any refund eligibility will be determined according to the written offer and payment-processing costs already incurred.

12. Scope Changes and Additional Work
Requests outside the purchased scope may require an additional fee.
Examples may include:

• Additional workflows

• Additional AI agents

• Additional calendars

• Extensive Knowledge Base development

• Complex integrations

• Custom API work

• Additional pipelines

• Advanced automation

• Additional forms

• Website development

• Advertising setup

• Ongoing optimization

• Staff training beyond the included orientation

• Rebuilding systems due to Client-requested changes

Gautier & Associates LLC will identify material out-of-scope work before proceeding whenever reasonably possible.

13. Revisions
Reasonable corrections necessary to make the originally agreed configuration function as intended are included during the implementation period. Major changes to the Client's business model, sales process, services, workflows, or requested system architecture after development begins may be considered new work.

14. Testing and Acceptance
The Client will be given an opportunity to test the implemented system.
The Client is responsible for reviewing:

• AI responses

• Contact-field capture

• Appointment booking

• Workflow behavior

• Notifications

• SMS or email messages

• Knowledge Base accuracy

• Call routing

• Other configured functions

Approval to launch the system constitutes acceptance of the configuration as delivered, subject to any separately agreed correction period.

15. Ongoing Support and Maintenance
Unless specifically included in writing, the initial implementation fee does not include unlimited ongoing maintenance, optimization, platform administration, workflow revisions, or AI retraining. Ongoing management or support may be purchased separately. Third-party software updates may occasionally require future adjustments that are outside the original implementation scope.

16. Service Availability
Gautier & Associates LLC cannot guarantee uninterrupted availability of third-party services.
System availability may be affected by:

• HighLevel outages

• Telecommunications providers

• AI providers

• Internet connectivity

• SMS carriers

• Email providers

• Third-party integrations

• Software updates

• Platform maintenance

• Changes made by the Client

Gautier & Associates LLC is not responsible for interruptions caused by third-party providers or circumstances outside its reasonable control.

17. Data and Privacy
Client and customer data may be processed through third-party platforms selected or authorized for the implementation. The Client is responsible for maintaining appropriate privacy disclosures and determining whether the selected technologies are suitable for the type of information their business collects. Gautier & Associates LLC will not intentionally use Client confidential information for unrelated purposes. Mobile opt-in information and consent data must not be sold or shared for unrelated third-party marketing purposes.

18. Intellectual Property and Configuration Materials
The Client retains ownership of their business information, trademarks, branding, customer data, and account.
Upon full payment, the Client may use the configurations created specifically for their business within their authorized platform account. Gautier & Associates LLC retains ownership of its general methodologies, templates, prompt structures, workflow concepts, implementation processes, know-how, and reusable systems that are not uniquely created as Client-owned intellectual property.

19. Demonstration and Portfolio Use
Gautier & Associates LLC will not publicly disclose confidential Client information without permission.
Any use of Client-specific systems, branding, recordings, screenshots, or results for case studies, demonstrations, advertising, or portfolio purposes should require separate authorization from the Client.

20. Limitation of Liability
To the maximum extent permitted by applicable law, Gautier & Associates LLC will not be liable for indirect, incidental, consequential, special, or lost-profit damages arising from the use or inability to use third-party platforms, AI systems, telecommunications services, or implemented automations. Any direct liability arising from the implementation service will be limited to the amount paid to Gautier & Associates LLC for the specific service giving rise to the claim, except where such limitation is prohibited by law.

21. Suspension or Termination
Gautier & Associates LLC may suspend or discontinue work if:

• Required payments are not made

• The Client fails to provide necessary access

• The requested use appears unlawful

• The Client requests deceptive or prohibited communications

• Platform policies prevent implementation

• Continued work would create unreasonable technical, legal, or security risk
   

The Client may discontinue the service at any time, but previously earned implementation fees remain subject to the payment and refund provisions above.

22. Governing Law
Unless otherwise required by applicable law, these Terms and Conditions will be governed by the laws applicable in the Commonwealth of Puerto Rico. Any disputes regarding these services should first be addressed through good-faith communication between the Client and Gautier & Associates LLC.

23. Updates to These Terms
Gautier & Associates LLC may update these Terms and Conditions as services, technologies, platform requirements, or applicable policies evolve. The terms applicable to a purchased implementation will be those presented or incorporated into the applicable transaction at the time of purchase unless otherwise agreed in writing.

24. Acceptance
By purchasing the service, submitting payment, checking an acceptance box, signing an agreement, or authorizing Gautier & Associates LLC to begin implementation, the Client confirms that they have read, understood, and agreed to these Terms and Conditions.
Gautier & Associates LLC
For questions regarding these terms, contact Gautier & Associates LLC through the contact information provided on the official website.